Terms & Conditions

Please read through our Terms & Conditions prior to ordering. The following Terms & Conditions apply to all usage of the MOON UNIT website. By making a purchase you agree to be bound by these Terms & Conditions. MOON UNIT reserves the right to amend or terminate these Terms & Conditions at any time without prior notice and any changes will apply to subsequent orders. If any part of these Terms & Conditions are found to be invalid, then that point shall not affect the legitimacy of the remaining points.

Intellectual property rights

MOON UNIT owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise. The logos displayed on the website are the registered and unregistered marks of MOON UNIT. The contents of this website, including but not limited to text, audio, graphics, photographs, images, data compilations, logos and software is property of MOON UNIT and cannot be copied, sold, modified, distributed, republished, downloaded, displayed, reproduced, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of MOON UNIT may infringe copyright laws, trade mark laws and the laws of privacy and publicity which are protected by UK and international law. Please contact us with any queries surrounding this issue.

Our website may contain links to other sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any websites which we may be linked to are subject to their own Terms & Conditions including their own privacy policy. We encourage you to read the Terms & Conditions of other sites you visit.

Prices and stock availability

Prices, availability of item/s and postage are subject to change without prior notice. All items are subject to availability, if an item is out of stock, you can choose to be notified when it comes back.

Our products

Each product purchased is sold subject to its product description. All the relevant product information is available on the product pages, we take great care to ensure that all details, descriptions, images and prices of our products are correct at the time of publishing. We strive to use accurate imagery to ensure that your order arrives as expected. Colour representation is as true as photographic and printing processes will allow, however due to your devices screen and our photography these cannot be fully guaranteed. Slight variations may also occur between products due to the handmade nature of some products. Please check all of the product information carefully before ordering. If you are unsure of any aspect of our products please contact us.

Ordering

By placing an order on our website you are agreeing to the Terms & Conditions detailed on this page. Once you have made an order with us we will send you a confirmation email stating the product/s ordered, payment and delivery method. Another email will follow confirming a dispatch and estimated delivery date. If the items are returned back to us we have the right to charge the postage cost to re-deliver your order. Please refer to our Returns & Delivery Terms for more information.

MOON UNIT reserves the right to refuse a transaction or service to anyone for any reason at any time. This may be due to stock levels, a problem processing a payment or an error identified in the product information. We will contact you if there is a problem with your order. We will not be liable to you or any third party for withdrawing a product from the website or altering a price whether or not that product has been sold.

Cancellation of an order

We reserve the right to withdraw products from our website at any time and/or cancel an order. We reserve the right to refuse to process a transaction, suspend any transaction after processing has begun or refuse service to anyone at any time at our sole discretion. If this affects your order, we will notify you by email and refund you if payment has been made. Please allow up to 7 working days for a refund to reach your account after receiving a confirmation email from us.

If you wish to cancel your order, please email us stating your name and order reference. The cancellation of any order must be done in writing. If your order has already been dispatched, then please follow the returns procedure. 

Payment

All prices are inclusive of VAT unless stated otherwise. Full payment will be taken at the point of purchase; any additional administration or delivery costs will be charged subsequently if necessary. By ordering from us you confirm that the payment method being used is yours. If the issuer of your credit/debit card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Offers, discounts and sale items

Unless we state otherwise, offers/discounts cannot be used in conjunction with any other offer. No cash alternative is available and offers are non-transferable. MOON UNIT reserves the right to withdraw offers or discounts at any time and for any reason. All sale items are non-refundable unless proven faulty.

Changes to our Terms & Conditions

MOON UNIT reserves the right to update our Terms & Conditions at any time, without prior notice. As a result, we encourage our customers to review the conditions prior to new purchases to avoid any confusion.

Your feedback

We greatly appreciate your feedback and welcome any comments you may have. We understand that sometimes things can be improved and we are keen to know what we can do better as well as hearing what you think we are doing good already. For all feedback please contact us.

Legal information

"Moon Unit" is a trading name of Frustrated Creative Ltd
Our company registration number is 11353054
Our address is The Moon Unit, Unit 3 Upper, 9 Gladiator St, London, SE23 1NA